Using Online Postage
Do I need to register for an account?
No. You do not need to register to use Online Postage. However, if you do sign up to an account you can manage your sender details and an address book for recipients making it even quicker to purchase your postage.
How can I access Online Postage?
You can use Online Postage on a desktop, tablet, or mobile phone.
What do I need to use Online Postage?
You must weigh and measure your item accurately.
If the size or weight is wrong and you underpay, your item will be subject to delay and underpaid postage charges.
We will contact you if you need to pay any charges and your item will be held until the correct amount is paid. If not paid within five working days, you will need to pay for new postage.
Which postal services are available?
Online Postage includes services normally offered at counters - plus some extras. Services are shown during your transaction. They depend on:
- Weight of the item
- Size of the item
- Destination
- How it enters our network (e.g. post box or collection)
Can I send more than one item at once?
Yes. You can send up to 10 items in one transaction. You can make multiple purchases if you need to send more items.
If regularly sending larger volumes, consider using our Click & Dispatch service. Contact sales@iompost.com for more details.
Can I insure my item?
Yes. A number of services include varying degrees of insurance.
You will see your options during the purchase.
How do I pay?
You pay securely by card before your postage label is shown.
Will I get a receipt?
Yes. We will email you a receipt with a list of your items.
Can I get a VAT receipt?
Yes. You can choose to receive a VAT receipt during checkout.
Printing Labels
Can I print labels at a Post Office counter?
No, you can't print labels at a Post Office counter. If you don't have a printer, you can request a home collection and your trusted postie will bring your labels when they collect your item.
What size label should I use?
Labels are 4” x 6” (100mm x 150mm).
You can print them on A4 paper using a regular printer. Before printing, please check your print preview to ensure the label is the correct size. You may need to adjust your printer settings for labels to be printed correctly. Cut the label to size before affixing to your item.
See our packing guide for tips.
What if I have trouble printing my label?
If you have printing problems, contact Customer Services on 664664.
Or visit Postal Headquarters. Staff there can check your order and print the label for you.
Safe to Post
How do I know if my item is Safe to Post?
Many of our everyday items are now considered dangerous goods under transportation legislation as they may pose risks when they are flown.
It's your job to check if your item is restricted or banned. You can find a full list at iompost.com/restricted
Do I need to confirm my item is safe?
Yes. You must confirm this during checkout. If you give false details, your item may be delayed, held, or destroyed.
Customs Requirements
What are the customs requirements?
If you're sending anything other than documents outside the UK, you must fill in a customs form. You'll be guided through this during checkout.
You must include:
- A short description of each item
- Quantity of each item and total quantity
- Weight and unit (e.g. kilograms)
- Value in British pounds (GBP).
What if I don't fill in a customs form?
If your customs form is missing or incorrect, your item may be held, delayed or destroyed.
Make sure the customs label is filled in correctly and affixed firmly to your item.
I'm sending items as a business. Can I use IOSS?
Click & Dispatch is our online shipping platform for businesses where IOSS can be used. Apply for an account.
Drop-Off Locations
Where can I drop off my item?
You can use any parcel or postbox, or Isle of Man Post Office counter including parcel collection points.
To find your nearest location, use the interactive map on our website.
Collections
How do I book a collection?
After selecting the destination and weight of your item you will be asked to select a posting method.
You'll see collection options for the next three working days (excluding weekends or bank holidays).
What if I miss my collection?
If we can't collect your item, we'll leave the label in your letterbox. We don't try to collect again, so please give a safe place for pick-up if you won't be home.
You can then take your item to a counter or before the label expires.
Contacts
Who do I contact for help?
Call our Customer Services team on 664664.
How do you handle my data?
Read our full Privacy Notice